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How we use Faceted Search to Empower Customers to Find Help Fast

Kevin Millecam's picture

In the tech world there are times when you just need help fast. Most of the problems you're having have been had (and have been solved) by others. But taking the time to parse through thousands of posts to find the one that solves your problem can be a real pain.

Wouldn't it be nice if someone could come up with a system that could organize the solutions to all your problems and build an intuitive front-end that gave you quick and easy access -- from any connected device?

Learning from Online Retailers

Responsive Web Design = Lower Costs and Better User Experience

Kevin Millecam's picture

What would you think if your web designer approached you and said, "We plan to design your site in a way that might be more difficult for your users and more expensive for you in the long run. Is that OK?"

Of course, your web designer wouldn't ask you this (I'm guessing here). But, whether they know it or not, it's actually what they're expecting you to accept if they are not building your site using the best practice of responsive web design.

What is Responsive Web Design?

Quick! How many User Group members do we have?

Kevin Millecam's picture


Yesterday afternoon one of our clients urgently needed to know:

  • How many user groups had created a virtual presence inside the walls of the client's online community?
  • The number of registered users in each of these groups?
  • The number of User Group members who had posted something to the community in the past 6 months?
  • The number of User Group members who had logged into the community in the past year?
  • The email domains the users had registered under (to get an idea of the companies that are represented in the user groups)?

Breath Mint or Candy Mint?

Kevin Millecam's picture


Here at WebWise we do a lot of work for technology firms. As such, we often see each of our clients wrestling with the same problems. One interesting problem they face is how to intuitively organize their products into categories that 1) make sense to their customers and 2) achieve their marketing objectives.

Tomato, Tomahto

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