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From optimizing the buyer's journey, to building a UGC pipeline from your expert users, to finding out exactly why visitors can't find things on the fancy new menus -- just skip the learning curve, shave some time off the project plan, and call WebWise. These are the...

Part 4: Be careful what you ask for: Asking Follow-up Questions Correctly

In Part 1, we discussed the fundamentals of good task writing that apply to any kind of usability study.  In Part 2, we discussed the right way to write tasks for qualitative studies.   In Part 3, we discussed how to design tasks for quantitative studies.  Now let's...

Part 3: Be careful what you ask for: Designing Tasks for Quantitative Studies

In Part 1, we discussed the fundamentals of good task writing that apply to any kind of usability study.  In Part 2, we discussed the right way to write tasks for qualitative studies.  Now let's look at how to design tasks for quantitative studies. When you undertake...
The slippery slope of personalization

The slippery slope of personalization

Occasionally our clients bring us requests to add elements of personalization to their sites.  In some cases it's kind of a trendy request, an attempt to keep up with competitors who offer it.  In other cases, it comes with some usability arguments.  People feel it...

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