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The Staying Power of Brand Names, and the Smart Way to Shift Them
Shakespeare was right. A rose by any other name will smell as sweet. But it won't be found by people who are Googling for roses. If you ever decide to change a product brand name, you need to approach the whole thing with extreme caution and help your users and the...
The slippery slope of personalization
Occasionally our clients bring us requests to add elements of personalization to their sites. In some cases it's kind of a trendy request, an attempt to keep up with competitors who offer it. In other cases, it comes with some usability arguments. People feel it...
Getting valid results from your A/B test
The road to UX hell is paved with quick A/B test results. Before you get too confident, let’s take a look at some of the factors that you need to consider before declaring a winner.